Tilly’s Takes Great Customer Service into Account

With over 40,000 new alternative part lines in stock at their 20 acre premises in Toowoomba, Southeast Queensland, Tilly’s undertaking to provide an online sales platform for its customers across Australia was never going to be a small project. The commitment of the team to constantly innovate and provide the very best in customer service saw this come to fruition in late 2022.

The Tilly’s Crawler Parts story began in 1924 and continues now with the third generation of the Tilly family, becoming renowned as an Australian family-owned company with global reach. The Tilly’s team ships quality earthmoving and excavation parts across the country and around the world.

Tilly’s long-standing mantra of ‘Right part, right price, right now’ will never be more relevant than it is now, with the ability for customers to place an order at any time of the day or night and know that it will be processed on the next business day. Understanding that machinery down-time means loss of income for their customers is key in the constant development of the supply chain and distribution process.

A streamlined process for applying for an account with Tilly’s ensures that new customers can quickly and easily find the product they are looking for, sign up for an account and have the order actioned, all within two business days.

Account holders will then have the ongoing ability to access previous orders, reorder simply  and quickly, and maintain their account details online. Pricing benefits may also apply based on purchase history.

“Our ability to deliver on our brand promise is becoming even more refined as we constantly work to improve our service offering. That improvement now sees the implementation of new software which is increasing efficiency and productivity across the entire company. This is a substantial investment in Australian-developed ERP software and one which Tilly’s believes will have multiple benefits for the future,” explains Lance Hinrichsen, Tilly’s General Manager.

The development of the online platform has included the monumental task of photographing and cataloguing more than 30,000 parts by the Tilly’s team. The initial roll-out includes a selection of Tilly’s quality alternative undercarriage range, from track groups to idlers, rollers, sprockets and track adjusters suitable for dozers up to D9 and excavators up to 30 tonne, with multiple other categories being continually added.

This new iteration of the well-known and respected Tilly’s brand makes Tilly’s your number one choice for earthmoving parts and equipment.

You can find out more by contacting the team for a chat on 07 4633 6000 or take a look at the extensive range at www.onlyearthmoving.com.au/tillys

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